FREQUENTLY ASKED QUESTIONS
We are unable to make changes to orders that have been processed. To ensure that your package is properly delivered, make sure that your address is entered correctly at checkout and includes all pertinent information including the correct abbreviations, street numbers, and building or apartment numbers. We cannot take responsibility (ex. refund or replace) for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.We are also unable to combine orders and refund shipping if, for instance, you forget to order lash glue and would like to add it later.
We ship orders Monday through Friday (excluding holidays).
Please allow 3 – 5 business days for shipping to most domestic locations. International transit times vary.
All orders WILL have a processing time of 5-7 days before shipping, especially during the peak holiday shopping season.
Upon fulfillment, a tracking number will be emailed to you. Please allow 72 hours for tracking to update.
As demand for online shopping increases, carriers are busy and experience competition for space on trucks, planes, etc. This leads to delays that are beyond our control, as are delays due to weather, mishandling by the carrier, undeliverable addresses, or incorrect contact information for all shipments including Priority and Express shipping options. Unfortunately, we are not able to provide refunds for delayed orders.
If you are concerned that your package may be lost please contact info@glamamartistry.com within 7 days from the last scanned date. All issues must be resolved within 14 business days of original contact.